SatisfiedReview by MaureenI ordered an engraved necklace. I received it quickly however . . . . the name was misspelled. I was not happy. I contacted the company and they responded immediately. I sent a pic of the misspelled necklace on a Monday and they sent out a new corrected necklace that same day. Two days later I had the newly corrected necklace. It was a very nice product and I was impressed at how quickly they handled their error. I would recommend them to others.