TinyBlessings is proud to offer you an unconditional 30-day return policy, this even includes beaded name bracelets. (Sorry, but engraved items, such as engraved pendants and charms, are not returnable.) We want nothing less than complete satisfaction and delight in our jewelry from our customers! If for any reason you would like to return it, just postmark the return package within 30 days of receipt and we will refund you 100% of the merchandise cost. Sorry, but shipping costs are not refundable. If you have any questions, please call our customer service department, we want you to feel as comfortable as possible when ordering from TinyBlessings.com.